Refund policy
If you received an incorrect item or your item is damaged, please send us an email at support@eternalfaithco.com.
Once your package is in the hands of USPS, we have access to the same information as the customer. If your tracking has not updated in 7 business days, we would recommend completing a Missing Mail Search Request by going to https://www.usps.com/help/missing-mail.htm. This will prompt USPS to search for your package and in most cases it is found within a few days.
ORDER CHANGES & CANCELLATIONS
We no longer allow order changes to be made once an order has been placed. This includes changes to the order such as sizes/styles/colors, shipping address, payment methods- etc. Please double check your cart prior to placing your order.
Order cancellations cannot be guaranteed. We will do our best to cancel an order for you if the order is still pending fulfillment. Once a pre-shipment label has been created your order can not be canceled.
RESHIPMENT FEE
If your order is returned to us due to an incorrect address being entered at checkout, we will gladly resend your package as soon as we receive it. There is a reshipment fee of $7.00 which will cover standard shipping for your order.
DAMAGED/DEFECTIVE OR INCORRECT ITEMS
Please inspect your items before wearing or washing. If your item is damaged or defective, please send an email to support@eternalfaithco.com within 7 days of delivery. Please include pictures of the damaged item as well as your order number (found on your packing slip). If you receive an incorrect item, please email us with pictures and your order number within 7 days of delivery so we can correct the issue as soon as possible. If there is an error on our part, the customer will not be responsible for paying shipping to return the items.
RETURNS + EXCHANGES
We will accept returns within 30 days of the purchase date. The customer is responsible for shipping costs associated with returning or exchanging their item unless there is an error on our part.
We will accept returns within 30 days of the purchase date. The customer is responsible for shipping costs associated with returning or exchanging their item unless there is an error on our part.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please inspect your item as soon as you receive it. We cannot exchange or return an item once it has been washed.
Please include the following information in your return package: first and last name on the order, email, and order number.
REFUNDS (if applicable)
Initial shipping charges are non refundable. We charge a 10% Restocking Fee for all returns. Once your return is received and inspected, we will process your return within 7-10 business days. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES (if applicable)
We do accept exchanges. To exchange your item please email us at support@eternalfaithco.com and we well get back to you and tell you the address to send your return. Once we receive your item in the mail we will approve or deny your exhange within 7-10 business days.
We do accept exchanges. To exchange your item please email us at support@eternalfaithco.com and we well get back to you and tell you the address to send your return. Once we receive your item in the mail we will approve or deny your exhange within 7-10 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you want an exchange you are responsible for shipping costs both ways.